dkk99 Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between dkk99 ("the Platform", "we", "us", "our") and any individual ("User", "you", "your") who accesses, browses, registers on, or makes use of any service offered at dkk99.io, including but not limited to casino games, sports betting markets, promotional offers, payment facilities, and customer support services.

Your continued use of dkk99 following any notification of amendments to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review this page regularly. These Terms were last updated on 1 January 2026 and supersede all prior versions.

These Terms should be read in conjunction with the dkk99 Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the overall agreement between you and dkk99. In the event of a conflict between these Terms and any promotional terms, these Terms shall prevail unless a specific promotional document expressly states otherwise.

2 Eligibility

Access to and use of dkk99 is strictly limited to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. dkk99 is an adults-only platform and does not permit access by minors under any circumstances.
• You are accessing the platform voluntarily, in a personal capacity, and not on behalf of another individual.
• You are not subject to any self-exclusion order, court injunction, or regulatory prohibition that prevents you from participating in online gambling activities.
• You have not been previously banned, suspended, or had your account terminated by dkk99 for a breach of these Terms.
• You are accessing dkk99 from a jurisdiction where online gambling for entertainment purposes is not expressly prohibited by applicable local law.
• You are of sound mind and not under the influence of substances that impair your judgment or decision-making capacity at the time of placing any wager.

3 Account Registration

To access the full range of dkk99 services, users must complete the registration process and create a verified account. The following conditions apply to all dkk99 accounts:

• One account per person: Each individual may register and maintain only one dkk99 account. The creation of multiple accounts — whether under the same or different identities — is strictly prohibited and will result in permanent account termination and forfeiture of all associated balances.
• Accurate information: You must provide truthful, accurate, and complete information during registration and must keep your account details up to date at all times. Providing false identity information is a serious breach of these Terms.
• Account security: You are solely responsible for maintaining the confidentiality of your account username and password. dkk99 will not be held liable for any loss or damage arising from unauthorised access to your account that results from your failure to keep your credentials secure.
• KYC verification: dkk99 operates a Know Your Customer (KYC) verification process. You may be required to submit a copy of a government-issued photo ID, proof of address, and proof of the payment method used to deposit. Accounts that have not completed KYC verification may have withdrawal functionality restricted until verification is complete.
• Account suspension: dkk99 reserves the right to suspend, restrict, or permanently close any account that it reasonably suspects is being used in breach of these Terms, without prior notice and without liability.

4 Deposits & Withdrawals

dkk99 facilitates deposits and withdrawals in Bangladeshi Taka (BDT) via a range of locally supported payment methods including bKash, Nagad, Rocket, Upay, BRAC Bank, and City Bank. The following terms govern all financial transactions on the platform:

• The minimum deposit amount is ৳200. Minimum withdrawal amounts may vary by payment method and will be displayed at the time of initiating a transaction.
• All deposits must be funded from a payment account or method registered in your own name. Third-party deposits are strictly prohibited. Any deposit identified as originating from a third party will be reversed and the associated account suspended.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit, in line with anti-money-laundering best practices.
• dkk99 targets a withdrawal processing time of one to two hours for fully KYC-verified accounts. Actual processing times may vary during peak periods or where additional verification checks are required.
• dkk99 does not charge internal processing fees on standard deposits or withdrawals; however, third-party payment providers may apply their own fees, for which dkk99 accepts no responsibility.
• dkk99 reserves the right to carry out additional verification checks on any withdrawal request, which may delay processing. Users will be notified by the support team if additional documentation is required.
• Deposits made solely for the purpose of moving money through the platform — without genuine gaming activity — may be treated as suspicious transactions and reported in accordance with applicable regulations.

5 Bonuses & Promotions

dkk99 offers a range of promotional incentives to new and existing players. All bonuses, free spins, cashback offers, and promotional credits are subject to the following general terms, in addition to any specific terms communicated at the time a promotion is offered:

• All bonus funds carry a wagering requirement that must be met in full before any withdrawal of bonus-derived winnings can be processed. The applicable wagering multiplier will be stated clearly on each promotional offer page.
• Wagering requirements must be completed within the time limit specified for each promotion. Bonus funds and associated winnings that have not met wagering requirements by the expiry date will be forfeited automatically.
• Only wagers placed on qualifying games contribute toward wagering requirements. Contribution percentages vary by game category; live casino and sports betting wagers may contribute at a reduced rate or not at all, as specified per promotion.
• dkk99 reserves the right to modify, suspend, or withdraw any promotional offer at any time and without prior notice. Changes to ongoing promotions will be communicated via the platform.
• Bonuses are intended for personal recreational use only. Any form of bonus abuse — including collusion between accounts, strategic low-risk wagering designed solely to extract bonus value, or use of automated betting tools — will result in bonus cancellation and may lead to account termination.
• A player may only claim a new player welcome bonus once. Attempting to claim the same promotion more than once via multiple accounts constitutes fraud.

6 Betting Rules

All bets placed on dkk99's sports betting and casino products are subject to the following general rules:

• All bets are final once confirmed by the platform. dkk99 does not accept requests to cancel or amend a bet after it has been placed, except where an obvious technical error on the part of dkk99 can be demonstrated.
• dkk99 reserves the right to void any bet placed at odds that were manifestly incorrect due to a pricing error, system fault, or data feed failure. In such cases, the original stake will be returned to the player's account.
• For cricket and other sports betting markets, dkk99 follows industry-standard event settlement rules. In the event of match abandonment, postponement, or other exceptional circumstances, bets may be settled as void and stakes returned, subject to the specific rules of the affected market.
• Maximum stake limits apply per event and per market. These limits are displayed on each market and may vary based on account verification status and betting history.
• dkk99 reserves the right to limit, restrict, or close the account of any user whose betting patterns are identified as suspicious, professionally arbitrage-driven, or potentially in breach of fair-use expectations for a recreational platform.
• Casino game outcomes are determined exclusively by certified random number generation (RNG) systems provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and Microgaming. dkk99 does not intervene in or influence the outcome of any casino game.

7 Prohibited Conduct

The following activities are strictly prohibited on the dkk99 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of balances, and reporting to relevant authorities where legally required:

• Registering more than one account, whether under the same or a different identity.
• Providing false, misleading, or fraudulent identity or payment information during registration or KYC verification.
• Using the platform to facilitate money laundering, fraud, or any other criminal financial activity.
• Employing automated betting software, bots, scripts, or any artificial intelligence tool to gain an unfair advantage over the platform or other players.
• Exploiting software bugs, glitches, or errors on the platform. Any such bugs must be reported to support immediately; deliberate exploitation will be treated as fraud.
• Colluding with other users to manipulate game or betting outcomes, particularly in live dealer games or peer-to-peer formats.
• Engaging in abusive, threatening, harassing, or discriminatory conduct toward dkk99 staff, other players, or third parties through any platform communication channel.
• Accessing the platform from a jurisdiction where such access is prohibited, or using VPN, proxy, or other obfuscation tools to circumvent geographic restrictions.
• Attempting to reverse-engineer, decompile, or tamper with any software component of the dkk99 platform.

8 Intellectual Property

All content published on the dkk99 platform — including but not limited to the brand name, logo, website design, graphics, written content, game interfaces provided by dkk99 itself, and all software underlying the platform — is the intellectual property of dkk99 or its licensors and is protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dkk99 platform strictly for your own personal, non-commercial recreational purposes. This licence does not extend to:

• Reproducing, distributing, or publicly displaying any dkk99 content without prior written consent.
• Using the dkk99 brand name, logo, or any associated trade marks in any manner that suggests affiliation, sponsorship, or endorsement without explicit written authorisation.
• Creating derivative works, data scraping, or systematic extraction of content from the dkk99 platform for any purpose.

Game content displayed within dkk99's casino section remains the intellectual property of the respective game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and is subject to each studio's own licensing terms.

9 Responsible Gaming

dkk99 is committed to promoting safe and responsible gaming practices across its entire player base. The platform is designed exclusively for adult entertainment and must not be used as a financial instrument or a means of income generation.

• Players are encouraged to set personal deposit limits, session duration limits, and loss limits via the Responsible Gaming section of their account settings. These tools are available at all times and take effect immediately upon activation.
• A cooling-off period of between 24 hours and 30 days is available to any player who wishes to take a temporary break from gaming activity.
• Permanent self-exclusion is available to any player who feels they can no longer manage their gambling responsibly. Self-exclusion requests are processed within 24 hours and result in permanent account closure, with all remaining balance returned to the player's verified payment method.
• dkk99 staff are trained to identify and respond appropriately to indicators of problem gambling. If our team identifies patterns consistent with problematic behaviour, we reserve the right to proactively contact the player and, in serious cases, to impose account restrictions in the player's interest.
• If you believe your gambling is becoming a problem, please contact our 24/7 support team immediately or visit our dedicated Responsible Gaming page for guidance and resources.

10 Privacy & Data

dkk99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this agreement. By registering on dkk99, you consent to the collection and processing of your personal data as described in that document.

Personal data collected during registration, KYC verification, and ongoing platform use is used exclusively for the purposes of account management, identity verification, payment processing, fraud prevention, regulatory compliance, and — where you have opted in — marketing communications. dkk99 does not sell personal data to third parties for their own commercial purposes.

All data transmitted between your device and the dkk99 platform is protected by 256-bit SSL encryption. Stored data is held on secure servers with access controls, audit logging, and regular security reviews. For full details on how your data is handled, please refer to the dkk99 Privacy Policy.

11 Limitation of Liability

To the fullest extent permitted by applicable law, dkk99 shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of the platform, including but not limited to:

• Gambling losses sustained during normal use of the platform.
• Losses arising from temporary platform unavailability, technical faults, or maintenance periods.
• Losses arising from unauthorised access to your account due to your failure to maintain credential security.
• Interruptions to live betting or live casino services caused by third-party data feed failures, game studio outages, or internet service provider issues outside dkk99's direct control.
• Any reliance placed by you on information, odds, or promotional content published on the platform that subsequently proves to be inaccurate due to a data error.

dkk99 provides all platform services on an "as available" basis and makes no warranty — express or implied — regarding uninterrupted, error-free access. Where dkk99 is found liable in any circumstances, that liability is limited to the total value of funds held in your dkk99 account at the time the claim arises.

12 Amendments to These Terms

dkk99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, dkk99 will notify registered users via a notice on the platform and, where practicable, by email to the address registered on the account. The updated Terms will display the revised effective date at the top of this page.

If you do not agree with any amended Terms, you must cease using the platform immediately and contact the support team to arrange account closure and return of any available balance. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms.

13 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which dkk99 is incorporated, without regard to any conflict-of-law provisions.

In the event of any dispute between you and dkk99, both parties agree to first attempt resolution through good-faith negotiation, using the dkk99 customer support channels. If a dispute cannot be resolved informally within 30 days of written notice, the matter may be referred to binding arbitration under the rules of a mutually agreed arbitral body.

Nothing in this clause shall prevent dkk99 from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction where it reasonably considers it necessary to protect its legitimate business interests.

14 Contact

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding the dkk99 platform generally, please contact the dkk99 support team through the following channels:

• Live Chat: Available 24/7 directly within the dkk99 platform for immediate assistance.
• Email: [email protected] — responses within 4 hours.

Please include your registered username and a clear description of your query when contacting support. Our team operates on Bangladesh Standard Time (BST, UTC+6) but maintains 24/7 coverage to ensure all players receive timely assistance regardless of the hour.