dkk99 Privacy Policy

1 Who We Are

This Privacy Policy applies to dkk99 ("dkk99", "the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at dkk99.io. dkk99 acts as the data controller in respect of all personal data collected from users ("you", "your") who register on, access, or interact with the platform in any capacity.

As the data controller, dkk99 determines the purposes and means by which your personal data is processed. We are committed to ensuring that all processing activities are conducted lawfully, fairly, and transparently, and that your data is kept secure at every stage of its lifecycle on our systems.

If you have any questions about how dkk99 handles your personal data, or if you wish to exercise any of your data rights described in this policy, you may contact our dedicated support team at any time. Full contact details are provided in Section 14 of this document.

2 Data We Collect

dkk99 collects personal data from you in several ways: directly when you register and use the platform, automatically through your device and browsing activity, and in some cases from trusted third-party service providers. The categories of data we collect are described in the table below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health conditions, or political opinions. If you voluntarily disclose any such information through communications with our support team, it will be handled with heightened care and used only to resolve the specific matter for which it was provided.

3 How We Use Your Data

dkk99 uses the personal data it collects for the following specific purposes. We process only the minimum data necessary for each purpose in accordance with the principle of data minimisation.

• Account creation and management: To register your dkk99 account, maintain your player profile, and provide you with access to the platform's full range of services including casino games, cricket betting, and slots.
• Identity and age verification: To verify that you are who you say you are, that you are at least 21 years of age, and that your payment methods belong to you. This is a legal and operational requirement that protects both you and the platform.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels in Bangladeshi Taka (BDT), and to maintain accurate financial records of all transactions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other prohibited conduct that could harm the platform or its users.
• Customer support: To respond to your queries, complaints, and requests through live chat, email, and other support channels in a timely and effective manner.
• Regulatory compliance: To fulfil our obligations under applicable anti-money-laundering regulations, age verification requirements, and any other legal or regulatory reporting duties that apply to the platform.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall experience of the dkk99 platform, including game performance, navigation, and payment flows.
• Personalisation: To tailor your platform experience, including game recommendations, promotional offers, and content, based on your activity history and stated preferences.
• Marketing communications: Where you have opted in, to send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, cricket betting markets, and seasonal offers. You may withdraw this consent at any time.
• Responsible gaming monitoring: To identify usage patterns that may indicate problem gambling behaviours and, where appropriate, to proactively reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion options.

4 Legal Basis for Processing

Every processing activity carried out by dkk99 is grounded in at least one recognised legal basis. The primary legal bases on which dkk99 relies when processing your personal data are as follows:

• Contractual necessity: Processing that is required to deliver the services you have registered for and entered into a contractual relationship with dkk99 to receive — including account management, payment processing, and customer support.
• Legal obligation: Processing that is required for dkk99 to comply with applicable legal and regulatory requirements, including KYC obligations, age verification mandates, and anti-money-laundering reporting duties.
• Legitimate interests: Processing that is necessary for dkk99's legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud detection, platform security, analytics, and responsible gaming monitoring.
• Consent: Processing that is carried out on the basis of your freely given, specific, and informed consent — in particular, the sending of optional marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Third Parties

dkk99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We may, however, share specific categories of your data with the following categories of trusted recipients where it is necessary to deliver the dkk99 platform and comply with our obligations:

• Payment service providers: Locally supported payment processors including bKash, Nagad, Rocket, Upay, and partnered banking institutions receive the minimum transaction and identity data required to process your deposits and withdrawals securely.
• KYC and identity verification services: Third-party identity verification providers may process copies of your identity documents and biometric data solely for the purpose of age and identity verification on behalf of dkk99.
• Game studios and content providers: Software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical and session data (such as player session tokens) necessary to deliver their games within the dkk99 platform. These providers operate under their own data protection frameworks and are contractually obligated to handle data securely.
• Analytics and platform infrastructure providers: Technology partners who assist with platform hosting, content delivery, performance monitoring, and usage analytics receive anonymised or pseudonymised technical and usage data only.
• Fraud prevention and AML compliance providers: Specialist third-party services that assist dkk99 in detecting suspicious activity, verifying transaction legitimacy, and meeting anti-money-laundering regulatory requirements.
• Regulatory and law enforcement authorities: dkk99 may disclose personal data to competent authorities where required to do so by law, court order, or legitimate regulatory request. We will notify you of any such disclosure where we are legally permitted to do so.

All third-party service providers who process personal data on behalf of dkk99 are required to enter into data processing agreements confirming that they will handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

6 Cookies & Tracking Technologies

dkk99 uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to enhance your experience on the platform, maintain session continuity, and gather analytical insights that help us improve our services. The categories of cookies we use are described below.

You may manage your browser's cookie settings at any time via your browser's built-in privacy controls. Please note that disabling certain cookies may affect the functionality of the dkk99 platform. Strictly necessary cookies cannot be disabled through browser settings while you remain logged in to your account.

7 Data Retention

dkk99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Account and identity data: Retained for the duration of your account's active status plus a minimum of five years following account closure, in line with standard record-keeping and AML compliance requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial record-keeping regulations.
• KYC verification documents: Retained for a minimum of five years following account closure or the completion of the last transaction, whichever is later.
• Customer support communications: Retained for up to two years from the date of the last communication in a given support case, unless the matter relates to an ongoing dispute or legal proceeding.
• Usage and analytical data: Aggregated and anonymised analytical data may be retained indefinitely; pseudonymised usage data associated with a specific account is deleted upon account closure or within 24 months of your last active session, whichever comes first.
• Marketing data: Retained until you withdraw your marketing consent or request deletion, after which it is removed from active marketing lists within 30 days.

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents any future re-identification of the individual to whom it related.

8 Data Security

dkk99 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our current security infrastructure includes the following:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and dkk99's servers, ensuring that no intercepted data can be read in plain text.
• Encrypted data storage for sensitive personal and financial data held on dkk99's secured server infrastructure, with access restricted to authorised personnel only.
• Role-based access controls ensuring that dkk99 staff can access personal data only on a strict need-to-know basis relevant to their specific job function.
• Regular security audits and penetration testing conducted by qualified third-party security specialists to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures that enable dkk99 to detect, contain, and respond to data security incidents rapidly and in accordance with applicable notification requirements.
• Staff training and awareness programmes ensuring that all dkk99 personnel who handle personal data understand their obligations and the security procedures they are required to follow.

9 Your Data Rights

As a user of dkk99, you hold a number of rights in relation to the personal data we hold about you. dkk99 is committed to honouring these rights promptly and transparently. Your rights include the following:

• Right of access: You have the right to request a copy of the personal data dkk99 holds about you, along with information about how it is being used and on what legal basis.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that dkk99 delete the personal data it holds about you. Please note that this right may be limited where we are required to retain data for legal, regulatory, or fraud-prevention purposes.
• Right to restriction of processing: In certain circumstances, you have the right to request that dkk99 restrict how it uses your personal data — for example, while a dispute about its accuracy is being investigated.
• Right to data portability: Where processing is carried out on the basis of your consent or contractual necessity, you have the right to receive a copy of your personal data in a commonly used, machine-readable format so that it can be transferred to another provider if you wish.
• Right to object: You have the right to object to dkk99 processing your personal data on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing-related processing, dkk99 will cease that processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing that took place prior to withdrawal.

To exercise any of the above rights, please contact the dkk99 support team through the live chat or by emailing [email protected]. We aim to respond to all verified data rights requests within 30 days. In complex cases, we may extend this by up to a further 60 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

dkk99 is strictly an adults-only platform. Access to and use of all dkk99 services is limited to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any individual under the age of 21.

If dkk99 discovers or is notified that it has inadvertently collected personal data from an individual under the age of 21, that account will be immediately suspended, the collected data will be deleted as promptly as possible, and any associated funds will be handled in accordance with our Terms and Conditions. Parents or guardians who believe a minor may have created a dkk99 account are encouraged to contact us immediately at [email protected] so that the matter can be resolved without delay.

11 International Data Transfers

dkk99 primarily serves users in Bangladesh and processes the majority of personal data within the region. However, certain third-party service providers — including game studios, cloud infrastructure partners, and specialist compliance tools — may be located in or operate infrastructure based in jurisdictions outside Bangladesh.

Where personal data is transferred to a service provider or infrastructure hosted outside Bangladesh, dkk99 takes steps to ensure that appropriate data protection safeguards are in place. These safeguards include contractual obligations requiring overseas recipients to uphold data protection standards equivalent to those described in this Privacy Policy, and limiting the scope of data shared to the minimum necessary for the specific service being provided.

By creating a dkk99 account and accepting these terms, you acknowledge that your personal data may be processed in countries outside Bangladesh in the circumstances described above, and that dkk99 will take the steps described to protect your data in those circumstances.

12 Third-Party Links

The dkk99 platform may contain references to third-party game studios or payment service providers. Where links or integrations to third-party services are present, please be aware that those third parties operate under their own independent privacy policies, for which dkk99 accepts no responsibility.

dkk99 does not control the data collection or processing practices of third-party game studios, payment providers, or any other external service. We encourage you to review the privacy notices of any third-party service you interact with independently of the dkk99 platform. dkk99's Privacy Policy applies only to data collected and processed directly by dkk99 in the operation of the dkk99.io platform.

13 Policy Updates

dkk99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal or regulatory requirements, or the services we provide. The effective date at the top of this document will be updated whenever a material change is made.

Where changes are material — meaning they significantly alter how your personal data is collected, used, or shared — dkk99 will provide advance notice via a prominent notice on the platform and, where possible, via email to your registered address. Minor or clarificatory changes may be made without formal notification but will always be reflected in the updated version of this document published at dkk99.io/privacy-policy.

Your continued use of the dkk99 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you must cease using the platform and contact the support team to arrange account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dkk99 handles your personal data, please reach out to our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the dkk99 platform. Our live chat team can handle most privacy queries immediately.
• Email: [email protected] — for formal data rights requests, please use email and include your registered username and a clear description of your request. We target a response time of within 4 hours for standard support queries and up to 30 days for formal data rights requests.

Our support team operates on Bangladesh Standard Time (BST, UTC+6) but maintains 24/7 coverage. All privacy-related correspondence is treated with strict confidentiality and will only be handled by authorised personnel. We are committed to resolving all data-related concerns promptly, professionally, and in full accordance with this Privacy Policy.